General privacy and data protection policy
Apart from our mission that the spa experience is no longer just a privilege of the chosen ones, but we bring it to our users at their home address, all of us at L&L Skin Shop pay great attention to protecting the privacy of all our users. For this purpose, based on Regulation (EU) 2016/679 of the European Parliament and the Consumer Protection Act of 11/12/2019 regarding the processing of personal data and on the free movement of such data, as well as other positive regulations, we are adopting this Privacy Statement for informational purposes only. of all interested parties on the method of collection, processing, use, storage and protection of personal data as part of our business, and on the rights that our customers and users and our employees have in relation processing of personal data. This data protection policy applies to all personal data that we process.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
The person responsible for processing your personal data is: L&L Skin Shop (Franceska doo Tivat), Web Shop (hereinafter: processing manager / Shop)
Contact:
email: hello@llskin.me
address: Niksicka 16, 85320 Tivat
phone: +382 69 962 012
LEGALITY, TRANSPARENCY AND HONESTY
The Shop approaches the processing of your personal data in accordance with the principles of legality, transparency and honesty, which means that every processing is in accordance with the applicable legislation, and you are informed about the processing procedure and its purposes. In doing so, it provides you with all the information necessary to ensure fair and transparent processing, taking into account the special circumstances and context of personal data processing.
PURPOSE LIMITATION
Personal data is collected for specific, explicit and lawful purposes and is not further processed in a way that is inconsistent with those purposes.
REDUCING THE QUANTITY OF DATA
The Shop processes only those personal data that are appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed. This means that the Shop will not ask you for personal data that is not necessary to fulfill the purpose for which the personal data is provided.
ACCURACY OF PERSONAL DATA
Personal data must be accurate and, as necessary, updated, therefore the Shop will take all reasonable measures to ensure that personal data that are not accurate, taking into account the purposes for which they are processed, are deleted or corrected without delay.
LIMITATION OF STORAGE OF PERSONAL DATA
Personal data is stored in a form that enables your identification only as long as is necessary for the purposes for which the personal data is processed or as required by positive regulations.
If personal data is processed based on your confirmation, the data is stored permanently, i.e. until you withdraw your confirmation. You can withdraw the confirmation at any time by sending a request to the email address: hello@llskin.me or to the regular mail address: Niksicka 16, 85320 Tivat, Montenegro.
INTEGRITY AND CONFIDENTIALITY
The Shop processes personal data in a way that ensures an appropriate level of security, including protection against unauthorized or illegal processing and against accidental loss, destruction or damage.
LEGAL BASIS AND PURPOSES OF PERSONAL DATA PROCESSING
Personal data is collected from you as a customer/user, from third parties or from publicly available sources. Personal data can be collected based on your permission, and also in accordance with other legal legal bases for collecting personal data.
The provisions of these rules supplement and do not cancel the legislative provisions in the area of personal data protection. In case of inconsistency between the provisions of these rules and legislative provisions in the area of personal data protection, the legislative provisions shall apply.
Personal data is collected for:
• performance of contractual obligations - purchase and delivery of purchased products
• satisfying the Shop's legitimate interests - when necessary, the Shop processes personal data outside of the contractual relationship, for the purpose of satisfying its legitimate interests. For example, but not exclusively, such a legitimate interest can be: conducting court proceedings and keeping records of them, detecting perpetrators of criminal offenses and preventing fraud, protecting persons and property.
• protection of the vital interests of the customer or other natural persons
• improving the Shop's operations or for the Shop's internal needs, such as auditing, data analysis and research to improve our products, services and communication with users
• responding to your inquiries and comments
• sending promotional offers and other information related to the Shop's operations, in accordance with the permission you have given us
• promotion of the Shop, based on the permission you gave us with your registration
In the event of the need to process personal data for purposes not described here or beyond the purpose for which you have given us permission, before such processing we will provide you with information about that other purpose and all other relevant information about the processing and, if necessary, request permissions for such processing.
All data that the Shop receives from you, you voluntarily give to the Shop for processing.
The Shop can process your personal data for marketing purposes, based on your special permission.
PERSONAL DATA PROCESSED
The Shop processes your personal data that is necessary for the fulfillment of the assumed contractual and legal obligations, i.e. the fulfillment of the conditions of purchase and delivery of products and services, such as: name and surname, place of residence or place of residence, city/town and postal code, country, day, month and year of birth, gender, email address, phone number, credit/debit card number or other means of payment, etc. Without the specified data, we are forced to refuse the conclusion of the contract, or suspend fulfillment and terminate the existing contract for the purchase of devices and products.
As part of marketing activities, based on your permission, we process the following personal data: first and last name, email address, phone number.
As part of the Shop I brand promotion, with your permission, we process the following personal data: name and surname, email address, phone number, photos, video materials, etc.
BUYER/USER RIGHTS:
In accordance with all positive regulations, the customer/user has the following rights:
- Right to information and access to data
You have the right to receive confirmation from us as to whether we process personal data relating to you, and if we process such personal data, access to personal data as well as the following information: about the purpose of processing, the categories of personal data in question, about the recipients or categories of recipients to whom personal data disclosed or will be disclosed to them, about the expected period in which personal data will be saved or the criteria for determining that period, about the right to request correction, deletion and restriction of processing of personal data or the right to objection to such processing, on the right to submit a complaint to the supervisory authority, if personal data is not collected from you, any available information about its source, information on the composition for automatic decision-making, which includes the creation of profiles, on protective measures if personal data is transferred to a third party country.
- Right to rectification
You have the right to request the correction of inaccurate data relating to you without undue delay.
Taking into account the purpose of the processing, you have the right to complete incomplete personal data.
- Right to erasure
You have the right to request the deletion of personal data relating to you without undue delay, if the personal data are no longer needed in relation to the purpose for which they were collected or otherwise processed.
- The right to object
You have the right to object to the processing of personal data relating to you at any time.
If you believe that the Shop has no legal basis to process your personal data, you can lodge an objection to the Shop at any time to the email address: hello@llskin.me or regular mail: Niksicka 16, 85320, Tivat, Montenegro, and possibly to the competent authority.
In that case, the Shop will no longer process your personal data, but may not be able to provide you with its services and be in a business relationship with you because of this.
ISSUES OF IDENTITY CONFIRMATION AND ABUSE OF RIGHTS
In case of doubts about your identity, we may request additional information to verify your identity. Such verification serves to protect your rights.
